An ISP is a company that provides Internet service to customers like you. Without an ISP you will be unable to access the Internet. Some examples of ISP's are America On-line (AOL), Comcast, Prodigy, PA.Net, MSN, and Innernet, Inc.

bank@home supports Netscape Navigator 7.0 and higher and Microsoft Internet Explorer 6.0 and Higher. AOL and other browsers need to verify that your version supports SSL encryption. For added security, we recommend that you download the latest browser version, which supports 128-bit encryption.

You will need to check the security preferences within your browser software. Each browser is different. For Internet Explorer, you must be on a secured site to check the encryption. The settings are typically found under the File, Preference option on your toolbar. For Netscape Navigator, select Options from your toolbar and then Security Preferences. Next, click the configure button next to the SSL v2 and SSL v3. For Netscape Communicator, select the Security icon and then click on Navigator. Next, click the configure SSL v2 and SSL v3.

Yes, your browser must accept "Cookies" to utilize this service. Each browser version handles "Cookies" uniquely. Please check with your browser software manufacturer to determine how to verify that your settings will accept "Cookies".

bank@home has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using bank@home, you will have to log in again to resume banking.

You are allowed 3 attempts to enter your PIN. If unsuccessful after the 3rd attempt, you will be locked out of bank@home for a 24 hour time period. This period begins from the time when you were unsuccessful. After the 24 hour period, you may attempt to log in again. Immediate access may be regained by calling us at 1.888.ORRSTOWN during regular business hours.

Transfers can be made at any time. However, please note the transfer cut-off time is 6 PM during regular banking days, which excludes weekends and holidays (a list of our observed holidays is available by contacting us). Any transfer made after 6 PM will be processed on the next business day.

You may see the electronic transactions, which include bank@home transfers, twice during our "end of day processing." End of day processing is required for your transactions to be updated. This process begins each evening and lasts several hours. The duplicate transactions will disappear at the end of the processing day.

The bank@home service is FREE. For Bill Pay Payment business customers, the first 10 transactions each month are FREE and $.35 each additional transaction over 10. The Bill Payment fee will be deducted from your checking account on approximately the 4th day of every month.

Please contact us at 1.888.ORRSTOWN or by visiting any of our branch offices.

Please contact us at 1.888.ORRSTOWN or by visiting any of our branch offices.

Scheduled payments are processed Monday through Friday at 3:00 AM and 1:00 PM (EST). Payments will be processed the evening before they are scheduled and sent the morning of the requested processing day. If payment is by check, the check is mailed the following morning. Please note, it can take 7 - 10 days for the check to be mailed and processed. Please consider adjusting the payment date to account for this. Electronic payments also go out the morning after a payment is processed. Since electronic payments are processed through the Federal Reserve, we can't guarantee when the payments will be deducted from your account. However, this process generally takes two days.

Once you have set up the vendor/merchant, then you can look at the View Payees screen and you will see a field that will tell you if the vendor is electronic or check payment.

No. Payments are processed at the first cutoff time following the holiday (3:00 AM).

You can pay anyone in the continental United States, from your next door neighbor, to the utility company, to a child in college across the country. The only restriction is that you cannot pay any Government Agencies.

Yes. The minimum payment amount is $0.01. The maximum payment amount is $9,999.99.

A recurring scheduled payment can be set up in advance to any date in the future. A one time payment can be set up to be sent up to five years in the future.

Scheduled payments that fall over a weekend will be processed on Friday evening. Any new payments that are scheduled over the weekend, for the current weekend, will be processed on the 3:00 AM Monday morning processing time. Holiday processing is done the following day after the holiday.

Currently, payment history is kept for a year.

No, the memo field is for your personal use and is stored electronically at your financial institution with the record of your transaction. The account number that you entered when adding the payee to your Personal Payee List is printed on the check. This lets the payee know to which account the payment should be applied.

Yes, by calling Customer Service at 1.888.ORRSTOWN. Stop payments can also be done using bank@home by selecting Stop Payment in the drop-down box beside your checking account.

Yes, by calling Customer Service at 1.888.ORRSTOWN.

Following is a table of the available status values and their associated definitions:

Status Value	Definition
Pending	The payment has been processed, but not yet sent.
Processed	The payment has been sent and processed.
Hold	The payment has a research request on it. This usually means the payment is incomplete, but can be processed when the issue is resolved.
Stopped	The consumer or Bill Payment service has stopped the payment. Once stopped, the payment cannot be processed again.

Yes, but this must be done prior to the payment date.

Yes, just set the payment date for any date in the future. Single payments are actually setup into two categories: current and future payments, which allow the user to schedule payments in the future or for the current date.

No, if a vendor's address changes, you have to set them up as a new payee with the correct address and delete the old payee record.

You can make multiple payments to the same payee as long as the amounts are different. For your protection, the system will not pay duplicate items on the same day.

Only business customers are charged for Bill Payment and then, only when they make more than 10 payments per month.