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 Frequently Asked Questions |

Click one of the questions below to jump to the answer:
Hot TopicsShow All | Close All | What is e-Notification and where can I learn more about it? | What is e-Notification and where can I learn more about it? | e-Notification is Orrstown Bank's new electronic statement and notification retrieval system. The following document details the steps that must be completed to enroll for e-Notifications. It also includes guidance on how to retrieve your e-Notifications documents
. Click here for the document.
Additional e-Notification information is provided below:
Q. I enrolled my accounts for monthly e-Statements. How do I sign up for additional notices?
A. Log in to bank@home using your ID and password. Click on the e-Notifications option located on the menu bar. Click on the Documents and Settings option. Click the + signs next to each account listed to see what items are available for enrollment. Place a check mark in the check boxes of each document you would like to enroll for electronic delivery. When finished, click the Save Settings button. When any of these documents are generated for you account, you will receive an email notifying you to log in and retrieve your document.
Q. How do I change my Security Phrase that appears on the subject line of my e-Notifications emails?
A. Login to bank@home using your ID and password. Click on the e-Notifications option located on the menu bar. Click on the Email option. Enter your unique phrase in the box located directly under the “All authentic emails will contain the following security phrase:” heading. When complete, click the Save Settings button.
Note: Do not include your ID, password or other confidential information in the security phrase.
Q. Can I have a copy of my statement sent to my Accountant?
A. Yes. Login to bank@home using your ID and password. Click on the e-Notifications option located on the menu bar. Click on the Additional Recipients option. Click the Add Additional Recipients button. Enter a Username, Email Address and Access PIN for the individual who will receive the statement. When finished, click the Save option. Next, select the Assign Documents option. Expand all the selections by click the + sign next to each account. Place check marks next to the documents you want this Additional Recipient to receive. When you are finished, click the Save Settings button. Contact your Additional Recipient and give them their ID and password information. When a document is ready for viewing, the Additional Recipient will receive an email just like the one you receive. The Additional Recipient must login using the link within the email. They may not login directly to bank@home as they are only authorized to the individual documents themselves.
Q. How do I stop items from going to an Additional Recipient?
A. Login to bank@home using your ID and password. Click on the e-Notifications option located on the menu bar. Click on the Additional Recipients option. Then select the Delete option. A Confirm Delete pop-up box will appear. Click OK to confirm deletion. Close |
| | How do I sign up for e-statement? | How do I sign up for e-statement? | 1. Log in to bank@home using your bank@home ID and password.
2. Click on the e-Notifications option located at the top of the menu bar.
3. Click on the Details link to view the statements and notices that are available for electronic delivery, make your selection(s), and then click the Save Settings button.
4. Enter your email address.
5. Enter a security phrase that will be displayed in the subject line of the e-Notifications emails and on the e-Notifications retrieval site.
6. Test your ability to view e-Notifications documents by using the "Click here to see a sample document" feature. A new window will open which tests your computer settings.
7. Review the terms & conditions and check the box beside "I agree to the listed terms".
8. Click Enroll Now.
9. Log out of bank@home.
10. You will receive an email confirming the accounts and notices you have successfully set up for electronic delivery.
The process is now complete.
If you did not receive the confirmation email, your set-up is incomplete. Please contact our Customer Service Center at 1.888.ORRSTOWN or 717.530.3530. Close |
| | Can I change my bank@home ID to something easier to remember than the 620000000000 number? | Can I change my bank@home ID to something easier to remember than the 620000000000 number? | You can easily create your own bank@home log-in ID. Once logged in, click on Options and find the row for Personal ID. Your current log-in ID will be displayed in the Current column. Simply tab to the New column and enter a new ID (a combination of numbers, letters, or both). Click Submit and you're done. Close |
| | Are there any tools to help me balance my checking account? | | | How can I purchase VISA® gift cards? | How can I purchase VISA® gift cards? | The DeluxeCard® Visa® Gift Card comes in a variety of designs for any occasion. Use it everywhere Visa debit cards are accepted worldwide. Click here to buy a gift card today! Close |
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Fraud & Online SecurityShow All | Close All | Is this check or wire offer a scam? | Is this check or wire offer a scam? | If you can answer "YES" to any of the following questions, you could be involved in a fraud or about to be scammed.
1. Is the CHECK from an item you sold on the internet, such as a car, boat, jewelry, etc?
2. Is the amount of the CHECK more than the item's selling price?
3. Did you receive the CHECK via an overnight delivery service?
4. Is the CHECK connected to communicating with someone by e-mail?
5. Is the CHECK drawn on a business or individual account that is different from the person buying the item or product?
6. Have you been informed that you were the winner of a LOTTERY, such as Canadian, Australian, El Gordo, El Mundo, that you did not enter?
7. Have you been instructed to either "WIRE", "SEND", or "SHIP" money as soon as possible, to a large U.S. city or to another country, such as Canada, England, or Nigeria?
8. Have you been asked to PAY money to receive a deposit from another country such as Canada, England, or Nigeria?
9. Are you receiving PAY or COMMISSION for facilitating money transfers through your account?
10. Did you respond to an e-mail requesting you to CONFIRM, UPDATE, or PROVIDE your account information?
To report an on-line crime, go to: www.ic3.gov
If you feel you maybe involved in a fraud or scam, contact your nearest branch or our Customer Service Center at 1.888.ORRSTOWN. Close |
| | How can I protect myself against Identity Theft and Phishing? | | | What can I do to help protect my personal information? | What can I do to help protect my personal information? | * Memorize your passwords and PINs. Never write them down or share them with anyone.
* Do not choose to "Save Password" on your computer. Anyone else who uses your computer can easily gain access to your online account because the access information would already be stored.
* Change your password or PIN regularly.
* Properly log off when you have finished your banking transactions to break the connection with Orrstown Bank's computer. In addition, completely close your Web Browser to break your connection with the World Wide Web.
* Beware of requests for personal information, such as passwords, account numbers, social security numbers, and mother's maiden name. Know that an Orrstown Bank employee will never ask you any personal information in the form of an email. Close |
| | Are there any steps or services I can use to protect myself against Identity Theft? | Are there any steps or services I can use to protect myself against Identity Theft? | You can learn more about protecting your Identity at Deluxe ID TheftBlock®
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Other Frequently Asked QuestionsShow All | Close All | What are your CD Specials? | | | What are your auto, home equity, mortgage, personal credit line rates? | What are your auto, home equity, mortgage, personal credit line rates? | Our rates can change frequently, in order to provide with the most current information please contact a customer service person at 1.888.ORRSTOWN or locally at 530.3530. Close |
| | Has my direct deposit been credited to my account yet? | Has my direct deposit been credited to my account yet? | There are three ways to see or hear your direct deposit:
1. You may sign up for internet banking, click here to learn how >
2. You may call telephone banking at 800.588.3092 or locally at 530.3559.
3. You may contact us directly by call our Customer Service Center at 1.888.ORRSTOWN or locally at 530.3530. Close |
| | Where are Orrstown Bank ATMs located? | Where are Orrstown Bank ATMs located? | If you look on our Branch Location pages in this web site, our branches with ATMs are noted along with maps to the branches. Also, we have two ATMs located away from our branches: 1) Route 174/Walnut Bottom Road, East of Shippensburg and 2) the 800 block of West King Street, Shippensburg. Close |
| | I've moved - how do I change my address? | I've moved - how do I change my address? | You can visit any of our branches. Can-of-address can also be handled by our Customer Service Center by calling 717.530.3530 or 1.888.ORRSTOWN. Close |
| | Did check number (blank) come in? | Did check number (blank) come in? | There are three ways to see or hear your check:
1. You may sign up for internet banking, click here to learn how >
2. You may call telephone banking at 1.800.588.3092 or locally at 717.530.3559.
3. You may contact us directly by call our Customer Service Center at 1.888.ORRSTOWN or locally at 717.530.3530. Close |
| | What is my loan payoff? | What is my loan payoff? | Please contact the Customer Service Center at 1.888.ORRSTOWN or locally at 717.530.3530 for the most up to date information. Close |
| | What is my account balance? | What is my account balance? | There are three ways to see or hear your account balance:
1. You may sign up for internet banking, click here to learn how >
2. You may call telephone banking at 1.800.588.3092 or locally at 717.530.3559.
3. You may contact us directly by call our Customer Service Center at 1.888.ORRSTOWN or locally at 717.530.3530. Close |
| | What is Bounce Protection? | What is Bounce Protection? | Bounce Protection is a service that Orrstown Bank offers with it's personal checking accounts. Orrstown Bank will pay a debit for a customer up to a predetermined amount so that the customer's check does not bounce. Orrstown Bank does charge the usual non-sufficient fund fee for this service, however the embarrassment of a "bounced" check is avoided. Orrstown Bank will not pay checks or debits beyond the customers Bounce Protection limit. Close |
| | What is Overdraft Protection? | What is Overdraft Protection? | Overdraft protection is a service that you may have if you have a personal credit line or savings account. The PCL or savings account acts as protection to your regular checking account in the event you overdraw the checking account. You avoid the non-sufficient fund fee by having overdraft protection. Please contact the Customer Service Center or stop by a branch for more information. Close |
| | Why is my ATM/MasterMoney™ card not working? | Why is my ATM/MasterMoney™ card not working? | There are several reasons that your ATM/MasterMoney™ card might not be functioning properly. Please make sure that the magnetic strip is intact and that the card is not damaged. We are able to order replacement cards for you.
Another reason your ATM/MasterMoney™ card may not be working is that you may be using the wrong PIN number, if you cannot remember your PIN number please stop by your most convenient branch with your ATM/MasterMoney™ card and a valid driver's license and we can assign you a temporary PIN. Close |
| | What are your branch hours? | What are your branch hours? | Our hours vary from branch to branch. Please click here to see the hours of the branch nearest you. Close |
| | Do you cash checks for non-customers? | Do you cash checks for non-customers? | Generally we do not cash checks for non-customers Close |
| | What is your routing number (or ABA number)? | What is your routing number (or ABA number)? | 031315036 Close |
| | How do I sign up for internet banking? | How do I sign up for internet banking? | Please click here and then follow the instructions to sign up for internet banking. Close |
| | What is your fee for internet banking and bill pay? | What is your fee for internet banking and bill pay? | Our Internet banking and bill pay service is free. If you would like to learn more about these services please click here > Close |
| | How can I get more security in my MasterCard® on-line purchases? | How can I get more security in my MasterCard® on-line purchases? | MasterCard offer SecureCode™ as a way to improve the security in on-line purchasing. Learn more, and sign up by clicking on the following link to SecureCode™. Close |
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